Our Plant Health Guarantee
We inspect every plant before packing and stand behind the quality of everything we sell. If your plant arrives damaged, incorrect, or significantly different from its listing, we will replace it or refund you — no hassle, no argument.
📸 Report issues within 48 hours of delivery with your order number and a photo of the plant. We'll sort it out the same day.
What We Cover
Covered
- Plant arrives visibly damaged or broken
- Wrong item delivered
- Plant is dead or dying on arrival
- Significant pests or disease present on arrival
- Item is materially different from the product listing
- Missing items from your order
Not Covered
- Natural leaf variation in colour or pattern
- Minor cosmetic damage to outer leaves
- Plant decline due to incorrect care after delivery
- Pests introduced after delivery
- Change of mind after delivery
- Damage caused by customer during unpacking
How to Return or Report an Issue
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Contact us within 48 hoursCall, WhatsApp or email us at (876) 905-3806 or giftsflowers_plants@hotmail.com with your order number.
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Send a photoA clear photo of the plant and its condition helps us understand the issue and process your claim quickly.
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We review within 4 hoursDuring business hours (Mon–Sat, 8 am–5 pm) we aim to review and respond within 4 hours.
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Replacement or refundWe'll send a replacement plant on the next available delivery, or issue a full refund to your original payment method within 3–5 business days.
Refunds
Approved refunds are returned to the original payment method:
- PayPal: 1–3 business days
- Card (WiPay): 3–5 business days depending on your bank
- Bank Transfer: 1–2 business days
- Cash on Receipt: Cash refund on collection, or bank transfer arranged
- Gift Card: Credit added back to your gift card balance
You'll receive a confirmation email or WhatsApp message once your refund has been processed.
Non-Returnable Items
The following cannot be returned unless they arrive damaged or incorrect:
- Gift cards and vouchers
- Soil, fertiliser, and consumable products once opened
- Custom or special-order arrangements
- Plants that show signs of incorrect care post-delivery
